Patient Experience Management
Improve patient care and increase practice revenue with comprehensive patient experience.
Your patients are your most important resource
Independent practices have more demands for their time than ever before. When a practice becomes time constrained, one of the first things to breakdown is patient communications. This deterioration of the patient experience can be devastating to your practice when patients aren't properly scheduled, appointments are missed, eligibility is not verified, patient intake suffers, after-hours questions from patients don't get answered, prescriptions don't get renewed, claims can't be followed up, and so on. This culminates into wasted time for providers and staff, a poor patient experience and revenue loss for the practice.
In this patient driven healthcare landscape, an increased focus on patient experience is needed to better manage your precious time, improve care delivery and increase practice revenue. In order to be successful, patient experience management needs to be a responsibility shared by the entire practice. This can be daunting, but recent improvements in technology have made managing the end-to-end patient experience much easier.
Build an Expert Patient Experience For Your Practice
Understanding the importance of providing a positive patient experience is key to your success. It’s time to take a complete view of your patients’ experience at every touchpoint in your practice.
Kareo’s guide walks you through each touchpoint and how technology can help enhance the whole patient experience. The end result? Generate more business for your practice and happier, healthier patients.
Understanding the patient journey
Taking the perspective of the patient to empathize with their journey can be transformative for your practice. Due to the changing reimbursement landscape patients are more selective than ever about their healthcare. In order to respond to this shift practices need to think about the best ways to manage a positive end-to-end patient experience. Breaking the patient journey into a few different categories can make this process more easily manageable.
A patients first impression of your practice will be made online. It is critical that this initial engagement sets the bar for the patient experience that you are looking to deliver.
A positive online reputation is essential for practice growth. Surveys show 84% of patients use online reviews to evaluate providers.
Set your practice and patients up for success by streamlining your pre-visit process with online patient scheduling, online patient intake and automated appointment reminders.
Maintaining a clear line of bi-directional communication with your patients can improve patient satisfaction, adherence to care instructions and patient outcomes.
Interested in achieving a superior patient experience? Chat with a solutions consultant.
Patient Experience Resources
Grow your practice by creating a cohesive and exceptional patient experience.
Kareo Platform Brochure
Patient Collections Boot Camp: Part 1 - Preparing Your Technology, Your Staff, and Your Financial Policy
Three Ways to Increase Patient Visits
Patient Experience Features
An integrated suite of features designed to improve your patient experience, from getting found online to re-care reminders.
77% of patients search online before making an appointment. If you don’t shine online, you won’t succeed in today's patient driven market. Kareo Engage makes it easier for patients to find you online, and you'll show up higher in search results.
Online Directory Manager (ODM)
Improve your online presence with Kareo's ODM tool. Inconsistent business location information will cost you patients and impact the success of your practice. Now you can instantly sync your correct location data on dozens of healthcare sites, search engines, mobile apps, ad platforms and your own website.
Online Provider Profile
Get found online. Your online provider profile is the first thing potential patients look at when evaluating a physician, and Kareo makes sure you shine! You can easily customize page content and share positive reviews to increase search engine traffic to your site. And now patients can book appointments directly from your site, powered by Google.Learn More
A positive online reputation is essential for practice growth. Surveys show 84% of patients use online reviews to evaluate providers. With Kareo Engage, you can harness the power of positive reviews to boost your image online, and a handy auto-publishing option lets you spread the word through social media.
Kareo Engage provides a comprehensive view into your account, including referrals/reviews, an ROI calculator, appointment requests and future appointments. With our Practice Analytics Dashboard you can measure success and have that data at your fingertips.
Online Patient Scheduling
Online scheduling is one of the most popular tools used by forward-thinking healthcare providers. In fact, 45% of smartphone users want online scheduling and 38% of all healthcare appointments will be scheduled online by 2019. Try Kareo’s online scheduling and watch your “open” or “cancelled” appointments fill up!
Automated Appointment Reminders
On average, people respond to text messages in about 90 seconds and check email 34 times a day. What this means is that practices solely relying on phone calls are not reaching patients. Try Kareo’s text, email and phone reminders to ensure that patients show up for their appointments.
Online Patient Intake
Say goodbye to the clutter and confusion of paper forms. With online patient intake, you can reduce manual data entry errors and eliminate redundant steps from the patient intake process. Save time in collecting the accurate patient information you need to get paid. Your patients will thank you for a stress-free check in process.Learn More
Let your patients know you’re running behind or that you’re thinking of them. For example, Kareo’s automated birthday feature is a good way to engage with patients on a yearly basis. Birthday emails have been shown to drive more visits to a practice and increase patient satisfaction.
Secure SMS Messaging
62% of patients want to be able to directly communicate with their doctors. Text messages can be sent directly from Kareo's Message Center to any patient with a mobile number. This lets your staff communicate easier with patients regarding upcoming appointments, office announcements and care reminders. Best of all, patients can text right back!
Two out three patients feel it’s important for their provider to follow up after a visit. Kareo’s patient surveys provide an automated and customizable method to fill this important patient need and improve satisfaction. Satisfied patients rate their providers significantly higher. Kareo can help you set up your follow-up surveys as an essential part of the stability and growth of your practice.
Integrated Patient Portal
Share important medical and billing information and communicate with patients securely at any time.Watch Video
Ready to enhance subpar points in your patient experience process? Chat with a Solution Consultant to help you identify and take the actions necessary to improve.
Once you sign up with Kareo you will be assigned a Customer Success Coach dedicated to the success of your implementation. We understand the anxiety and stress that accompany transitions and change in the workplace. With the user friendliness of our applications and the personal assistance of a Customer Success Coach, your set up process can be completed in a matter of weeks if not days!
What our customers are saying
"Kareo is user-friendly and easy for your clients to use too."DR. Jared Hull
"Kareo will help you do what you do best and that’s getting back to helping people."Dan Young
"Everything is so easy to access and so easy to see."CHERYL DAY