Patient Collections Lifecycle

Are you a biller or a billing company serving independent medical or specialty practices? At this year's Kareo Billing Company Success Summit, Aimee Heckman, President of Ease RCM Solutions, gave this informative and timely presentation on the imperative of improving patient collections processes and rates. 

She began her presentation by asking attendees to remember a time when:

  • Patients had smaller copays.
  • A “high deductible” was $1000.
  • Billers sent 2-3 statements and then turned accounts back over to the practice to decide whether to send to collections.
  • 80-90% of client revenue came from insurance.

Those days are gone, she said. She outlined the new reality as it comes to patient collections and how independent practices could continue their old patient billing and collections practices at their own peril. 

Kareo Patient Collections

Aimee went on to outline a new Patient Collections Journey for independent practices. To set your practices up to collect effectively from patients, learn about the patient collections lifecycle and all the opportunities to increase efficiency before, during and after the patient visit. 

See presentation slides: 

Interested in finding out how Kareo can boost your patient collections rate? 
Request demo


About the Author

Heera is editor of the Go Practice blog. She shares news, stories and educational resources to help independent medical practices thrive. Want more on a certain topic...

Subscribe to Our Newsletter!

Enter your email address to receive "Go Practice" as an email newsletter.

Kareo and PatientPop are now Tebra

The digital backbone for your practice success.

The combined power of Kareo and PatientPop

As leaders in clinical, financial, and practice growth technology, Kareo and PatientPop have joined forces as Tebra to support the connected practice of the future and modernize every step of the patient journey. Learn more