Doctorbase Migration Information

Doctorbase Customers Will be Migrated to the
Kareo platform on January 26th

We’re excited to announce that DoctorBase customers on a monthly subscription plan, will be migrated to the Kareo platform on Jan. 26, 2017. We’ve taken the powerful functionality of DoctorBase, enhanced it significantly, and infused it into the new Kareo platform – specifically the Kareo Engage Module.

In case you are not familiar, the Kareo platform consists of five integrated modules: Kareo Engage (formerly known as DoctorBase), Kareo Clinical (EHR), Kareo Billing (PM), Kareo Managed Billing (RCM) and Kareo Marketplace (partner solutions that integrate with Kareo). Should you wish to manage all the major functions of your practice in one software platform - you can add modules to your account as needed.

FAQ

Can I take a training course?

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Free live training sessions are also available. Sign up now.

Will there be a price increase?

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No, pricing remains the same.

How will I access my new Kareo Engage Account?

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On January 26, 2017, your primary DoctorBase email address will receive an email with the instructions on where to log into your Kareo account. Your username and password will be the same as your DoctorBase login. You will be asked to change your password upon login.

If you do not receive an email, please contact us at: 844-247-5631.

How can I update my account and practice profile information?

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You can edit most of the information within the Kareo platform. For an overview of our platform, visit our Help Center for best practices on how to update the information.

If you see data discrepancies in multiple places, feel free to call us and we’ll help you work through the details. Contact us at 844-247-5631.

What if I am not a monthly subscription customer, but I have a free DoctorBase profile?

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We will not be migrating these profiles to Kareo and they will not be visible on the internet. We encourage you to create a new, free account on Kareo by claiming your profile. Your new profile will help new patients find you easily, rank higher in search results, and allow your patients to schedule appointments online.

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