WHY KAREO

We believe in independent practices

We’ve chosen to focus on independent practices because we believe in what you do. We share the vision that independent practices are the best place for building relationships with patients and providing the most meaningful care. In fact, we believe that this is why people become health care providers in the first place.

Practice better when everything works together

Kareo is the only cloud-based, clinical and business management platform designed specifically for the independent practice. Our integrated modules work together as part of a seamless platform, so you have helpful tools to tackle your toughest administrative challenges. These tools include electronic health records, practice management, marketing, patient engagement and billing software. Plus, you’ll find proven, integrated third-party apps and services in Kareo Marketplace to make your life even easier.

Kareo by the numbers

About our customers

50,000

Number of current providers

There are over 50,000 physicians and other healthcare providers that use the Kareo platform.

About the company

$120 million

Company ownership

Kareo is a privately held company that has raised more than $120 million in investment from top-tier venture capital firms.

75,000

Active users

There are over 75,000 billers, office managers, doctors, providers, physician assistants, nurse practitioners and therapists that trust Kareo to run a better practice.

15 years

Length of time in business

Kareo was founded in 2004 and has been in business for over 15 years.

20 billion

Annual claim revenue processed

We processed more than $20 billion in insurance claims through the Kareo platform in 2018.

5

Locations

We have offices in California, Nevada, North Carolina, Florida and Texas.

60 million

Secure patient records

There are over 60 million patient records currently managed through the Kareo platform.

545

Number of employees

Kareo has approximately 545 full-time equivalent employees.

45

Specialties served

We have experience serving over 45 different medical specialties in all 50 states.

20x

Growth

Kareo has grown revenue more than 20x over the past 5 years.

About our customers

50,000

Number of current providers

There are over 50,000 physicians and other healthcare providers that use the Kareo platform.

75,000

Active users

There are over 75,000 billers, office managers, doctors, providers, physician assistants, nurse practitioners and therapists that trust Kareo to run a better practice.

18 billion

Annual claim revenue processed

We processed more than $18 billion in insurance claims through the Kareo platform in 2017.

60 million

Secure patient records

There are over 60 million patient records currently managed through the Kareo platform.

45

Specialties served

We have experience serving over 45 different medical specialties in all 50 states.

About the company

$120 million

Company ownership

Kareo is a privately held company that has raised more than $120 million in investment from top-tier venture capital firms.

13 years

Length of time in business

Kareo was founded in 2004 and has been in business for over 13 years.

5

Locations

We have offices in California, Nevada, North Carolina, Florida and Texas.

800

Number of employees

Kareo has approximately 800 full-time equivalent employees.

20x

Growth

Kareo has grown revenue more than 20x over the past 5 years.

What customers are saying

At Kareo customer satisfaction is our primary goal. Our customers and their challenges are wide-ranging, but all share a need to improve their practice, productivity and care delivery. Kareo looks to be a valued partner that provides proven solutions backed by amazing customer care and training support services. See what Kareo customers have to say about their experiences.

  1. ba

    Why Physician Practices Need a MIPS Expert on Staff

    Independent practices must find a way to streamline the CMS incentive program reporting process. Learn more about appointing a MIPS expert today. ...
    By Marina Verdara

    By Marina Verdara
    Marina is a Sr. Training Specialist guiding Kareo customers to higher levels of success with their CMS Incentive Program reporting, including MIPS and Meaningful Use.

  2. ba

    3 Ways to Achieve Patient Satisfaction Following a Customer-First Model

    As a care provider, what does the term patient satisfaction mean to you? Find out how to deliver quality care to increase patient outcomes. ...
    By Janine Kelbach

    By Janine Kelbach
    Healthcare Writer

  3. ba

    What Informs Medical Practice Software Design?

    User experience design plays a huge role in product development processes and we are always trying to find new ways to improve. Learn best practices a ...
  4. ba

    Why Patient Feedback Matters to Independent Medical Practices

    Healthcare is competitive. Patient feedback is so much more than a quality assurance form; it’s your patients perception of your practice. Learn how ...
    By Melissa Mills

    By Melissa Mills
    Healthcare Writer

  5. ba

    Combatting the Opioid Epidemic With Improved Documentation

    Since 1999, deaths from prescription opioids such as oxycodone, hydrocodone, and methadone have more than quadrupled. Learn more here about support, t ...
    By Lisa Eramo

    By Lisa Eramo
    Freelance Healthcare Writer & Editor

  6. ba

    Top 5 Patient Complaints About Medical Offices

    As an independent practice, how can you ensure patient satisfaction is alive and well in your practice? Get all the information here to keep your pati ...
    By Ashley Hay

    By Ashley Hay
    Ashley is a freelance healthcare writer, editor, public speaker and owner of AHayWriting.com with over a decade of nursing experience in several areas of pediatric & adult oncology.

  7. ba

    Social Media for Your Practice: 4 Steps to a Patient-Friendly Facebook Page

    72% of adults with internet access have a Facebook account. Tapping into this traffic is a great way to connect with your current and future patients. ...
  8. ba

    The Win-Win of Today's Telemedicine Technology for Small Practices

    Over the last five years, telemedicine programs have increased steadily, but for some smaller, independent offices, the questions loom larger than the ...
    By Sean Brindley

    By Sean Brindley
    Sean is Product Development Manager for Kareo Telemedicine, a secure video visit technology for small practices. He started as clinical assistant for general surgery, and has over seven years of experience in HIT development. He works directly with physicians and private practices to address critical business issues as they pertain to regulatory support, revenue generation, clinical uses, and patient communications.

  9. ba

    Why Don’t Patients Use the Portal? Three Common Barriers and How to Overcome Them

    Now more than ever, the healthcare system is looking to patient portals with high hopes for improving patient outcomes, but some patients put up barri ...
    By Annie Beth Donahue

    By Annie Beth Donahue
    Annie Beth Donahue is a professional writer who has been working in healthcare fields for over 15 years. You can find her at www.anniebethdonahue.com.

Pages

Security

Kareo engages external certifying bodies and independent auditors to ensure the policies, processes, and controls established and operated by Kareo meet or exceed applicable regulatory requirements and industry best-practices.

HIPAA

Kareo enables covered entities and their business associates subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA) to leverage the secure Kareo environment to process, maintain, and store protected health information, and Kareo will be signing business associate agreements with such customers.

HITRUST

The Health Information Trust Alliance, or HITRUST, is a United States organization that, in collaboration with healthcare, technology, and information security leaders, has established a Common Security Framework (CSF) that can be used by all organizations that create, access, store, or exchange sensitive and/or regulated data. The CSF includes a prescriptive set of security controls that seek to consolidate the requirements of multiple regulations and standards.

PCI DSS

PCI DSS Kareo regularly performs self-assessments of the PCI DSS under the Payment Card Industry (PCI) Data Security Standard (DSS) for the handling of credit card information.

FIPS-140-2

The Federal Information Processing Standard (FIPS) Publication 140‐2 is a US government security standard that specifies the security requirements for cryptographic modules protecting sensitive information. To support customers with FIPS 140‐2 requirements, ePHI data storage and SSL‐terminating load balancers in Kareo’s products operate using FIPS 140‐2 validated hardware.

Training and support

Free 1-1 Success Coaching

Our dedicated Success Coach to guide you through your Kareo onboarding. Your Success Coach is your single-point of contact and will work with you on a 1-to-1 basis, so you'll get all the attention and support you need to make the transition simple.

Free Phone and Email Support

You have access to email, live chat, and phone support. Live Chat and Phone support is provided during normal business hours of 5am to 5pm Pacific Time. For email support, we target a 2 business day turn-around or less.

Flexible Online Training

Work with your Success Coach to determine the best training plan for you and your practice. Full online learning environment, handy reference tools, and live webinars are available for your convenience. ...Kareo University

Assisted Payer Enrollments

A specialized enrollment expert will work on your behalf to eliminate the laborious paperwork and uncertainty associated with signing-up with a new clearinghouse and getting electronic services setup with insurance companies.