How to Build a 5-Star Practice with a Patient-Centered Approach

How to Build a 5-Star Practice with a Patient-Centered Approach


As patients continue to pay more out-of-pocket costs for their healthcare, their expectations for service and convenience are also increasing. They’re paying attention to every detail, from online presence, online intake forms, and flexible patient payment options. Practices need to set themselves apart by creating an unparalleled patient experience.

Valora Gurganious, MBA, CHBC, Partner, Senior Management Consultant will discuss:

  • The importance of an enhanced patient experience and how it affects all aspects of your business such as your collections rate and patient retention
  • How adopting technology can help you see more patients daily without the administrative burden
  • The areas of your current workflow that can be enhanced to build and maintain positive relationships with your patients

Kareo is proud to partner with DoctorsManagement to bring you this information-packed webinar so you can run a more profitable practice, especially in a technology-driven era. Register now!

About the Speaker

Valora Gurganious, MBA, CHBC

Valora Gurganious, MBA, CHBC serves clients in all medical specialties and provides services related to operations, workflow optimization, compliance, IT, accounting, marketing, and strategic planning. Along with a team of CPAs, JDs and MBAs within DoctorsManagement, she also advises physicians and hospitals on practice valuation, startup, contract negotiation and transition of ownership.
Clients appreciate that she delivers measurable results. Her financial expertise along with extensive experience in medical practice management is the cornerstone of her success. Valora partners with practice leadership to develop and implement strategies to drive revenues, improve operational efficiency, and improve patient satisfaction and retention.
In addition to working with clients, Valora assists in the management of the DM University (DMU). Physicians, practice managers, hospital executives and medical staff use the online educational and credentialing program to better manage the “business of medicine,” maintain excellence in patient care, and prepare to meet the challenges of new regulatory, cost and quality initiatives.
Valora brought significant finance and healthcare management experience to DoctorsManagement in 2008. Valora’s past professional experience includes: 7 years of service as Vice Chair of Finance for a Central Florida health system foundation, COO of an orthopaedic surgical group in the 2000s, and she was recognized as Top Producer and advanced to the position of Senior Vice President with a global investment advisory firm in Boston in the 1990s.
She earned a Bachelor of Science degree from Vanderbilt University and a Master of Business Administration from Harvard Business School. Valora is a Certified Healthcare Business Consultant through the National Society of Certified Healthcare Business Consultants (NSCHBC).

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The combined power of Kareo and PatientPop

As leaders in clinical, financial, and practice growth technology, Kareo and PatientPop have joined forces as Tebra to support the connected practice of the future and modernize every step of the patient journey. Learn more