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Medical billing is not a “one size fits all” solution. Finding the right partner that understands your practice, specialty and billing needs can be difficult. Kareo matches you with a trusted independent billing company that knows the industry and will optimize your reimbursements.
Quote Fit to Your Needs
Outsource your billing and focus on patient care.
Get a team of specialists dedicated to your success.
Billing experts plus Kareo's best-in-class software in one solution.
- Charges & Claims
- Fee Schedule Management
- Claim Follow-Up & Resubmission
- Remittance & Payment Processing
- Patient Statements & Processing
- Success Coach
- Phone, Email & Chat Support
- Flexible Online Training
- Assisted Payer Enrollments
Frequently Asked questions
- Patient Payment Feature
- Patient Statements
- Data Import
I see that you have different plans with different prices. How do those work and what do I need to know to choose the right plan?
It is best that you get a free consultation with one of our Solution Consultants to identify your needs so you can choose the right plan for your practice.
How long does it take to setup?
You can sign up now and start using your account immediately. Onboarding generally takes about 30-45 days. Refer to the onboarding guide to learn about the steps of onboarding.
Can you import my data into Kareo?
Yes. Kareo does offer Data Import services. We are able to import a variety of data, ranging from patient demographics to insurance lists. There may be a charge for our import services, which will depend on the kind of data we will be importing. The price generally ranges from $250 to $1500, depending on the volume of data and time that it takes to transfer. We are able to complete most projects within 5-7 business days. You can provide your data in a variety of formats, including a Comma–Separated Value (.CSV) or Microsoft Excel (.XLS), Text (.TXT), Access Database (MDB), etc. Alternatively, if you are unable to export/acquire your data, we can remotely access your system and attempt to acquire your data for you at no additional charge.
Can Kareo transfer my billing and patient data from my existing practice management software into Kareo PM?
Yes, Our Data Services team can help import a number of fields into your new Kareo PM account. Typically, as long as you are able to export those fields from your current system into Excel or .csv file format, we take it from there. Ask your Account Manager for a list of specific fields that can be imported.
If for some reason, I would like to discontinue my subscription, can I export my data?
Yes. If you are not completely satisfied, you can export your data at any time at no additional charge. You can save a copy of your data to your local computer in standard file formats, such as Comma–Separated Value (.CSV) or Microsoft Excel (.XLS). This provides you with the flexibility to store a backup copy of your data on your own computer or take your data with you if you ever decide to cancel your subscription to Kareo.
When do you start billing me for my Kareo account?
Your billing starts on the start date listed in your order. You will receive your first invoice approximately 30 days after your start date.
Where can I review your agreement and pricing details?
Do I need to set up an account with a clearinghouse? Are there additional fees?
There is no need to set up an account with a clearinghouse, and there are no additional fees for electronic claims and remittance services. Our Enrollments team will assist you in enrolling with Zirmed, the clearinghouses used by Kareo. Kareo offers an integrated platform that includes cloud-based medical billing software for your practice combined with electronic connectivity to insurers, all provided under one affordable fee structure.
How soon can I begin sending electronic claims?
Onboarding generally takes about 30-45 days. Refer to the onboarding guide to learn about the steps of onboarding.
K. What type of support can I expect after signing up?
We offer a complete onboarding and training program with your subscription. Our team will be available to answer your questions as you complete the essential steps of your onboarding including watching our training videos, setting up a provider, enrolling in electronic claims, sending your first batch of electronic claims, and having your claims accepted by at least one major insurance company.
Upon sign up, you will be assigned a Success Coach who will be with you through your entire setup process. In addition, our Kareo Training Specialists will help guide you through our training webinars. For more information visit https://helpme.kareo.com/01_Kareo_PM
What kind of support can I receive once I've completed the implementation program?
Kareo offers convenient self–service customer support resources at no additional charge with every subscription. This includes online help, user manuals, guides, training videos, knowledge bases, and our user community forum. You also receive ongoing help with any electronic claims or electronic remittance enrollment questions at no additional charge. We also offer email, chat, and phone support options.
What days and hours is your support available?
Kareo support can be reached Monday through Friday, 5 AM – 5 PM (Pacific Time), excluding national holidays.
You can email: [email protected], chat with a live agent: www.kareo.com/chat, or phone: 1-888-775-2736.
Can I process credit card payments from patients using Kareo?
Yes, we offer you the flexibility to accept credit cards online, over the phone, or storing patient credit cards on file. It’s simple and affordable to set up an account and start processing credit cards in Kareo. The payments are processed through a merchant account, deposited directly into your bank account, and posted to Kareo. This can be used in conjunction with or without a card swiper. It allows you to accept all forms of card types, including FSA, HSA, debit, Visa, MasterCard, and American Express. Rates are per transaction as follows:
- Patient present in office charge: 2.3% + $0.30 tax per transaction,
- Patient credit card on file or paying online 3.9% + $0.30 tax per transaction.
Can I use Kareo to submit electronic claims to all insurance companies?
You can submit electronic claims to more than 4,000 insurers through Kareo. We support Medicare, Medicaid, Blue Cross, Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, and United Healthcare, as well as local IPAs and smaller insurers. To find out if you can submit electronic claims to a specific government payer or commercial insurance company, check out the Kareo medical billing software payer list.
Which insurance paper and electronic claim formats are supported by Kareo?
We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format. We also support institutional claim formats, both UB-04 and 837I, for Ambulatory Surgical Centers (ASC), Comprehensive Outpatient Rehabilitation Facility (CORF), and Outpatient Rehabilitation Facility (ORF).
Can I use Kareo to bill insurance companies for Out-of-Network providers?
It is our experience that each insurance company may have a different policy regarding how they reimburse for medical claims associated with Out-of-Network providers and the level of electronic services (electronic claims, remittance, and eligibility) they support with Out-of-Network providers. These varying policies are independent of the medical software or clearinghouse used to bill them. So we recommend that you call each insurance company to receive a definitive answer regarding their claim reimbursement process and the electronic services they will allow as it relates to Out-of-Network providers.
What are the system requirements for Kareo?
Windows 7 or newer version of Windows, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit), a stable high-speed internet connection such as DSL, Cable Modem, or T1, and a 17” monitor with 1024x768 screen resolution. For a better Kareo desktop application experience we recommend: Windows 7 or newer version of Windows, 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2GB RAM and a 19” monitor with 1280x1024 screen resolution.
Can I run Kareo on a Mac?
Yes. You can access the Kareo platform in your web browser and may be accessed on any PC or Mac computer. For minimum requirements we recommend Firefox or Chrome browser installed, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2 gigabytes (GB) of RAM or more. For a better Kareo platform experience in the browser we recommend: 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 4 gigabytes (GB) RAM, and a 19” monitor with 1280x1024 screen resolution
How do you handle security and backups?
Your data is securely encrypted, stored, and backed up in the cloud. All your data being sent to and downloaded from our servers is protected with industry-standard encryption. Kareo is compliant with all HIPAA Privacy and Security Rules. For more information about security, please read our Security Notice.