Customer Support Policy
Support hours of operation and step-by-step instructions
Hours of Operation:
Mon-Fri, 5am-5pm (Pacific Time), excluding national holidays.
Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.
How to Get Software Support for Kareo Clinical, Kareo Billing, and Kareo Marketing (including Kareo DoctorBase):
Visit the Kareo Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more.
If you cannot find your answer in the Kareo Help Center, choose one of the following options to contact Kareo customer Support:
How to Get Support For Kareo Billing Services:
If you have your biller’s direct contact information, please contact them directly.
If you do not have your biller’s direct contact information, call the Kareo Billing Service customer service line at 855-689-8166.