Customer Support Policy

Support hours of operation and step-by-step instructions

Mon-Fri, 6am-5pm (Pacific Time), excluding national holidays.

Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.

Step 1:	Visit the Kareo Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more.
Step 2:	If you cannot find your answer in the Kareo Help Center, choose one of the following options to contact Kareo customer Support: Email your questions using the web form here: Submit a Support Case Chat online using live chat here: Live support is currently closed. Call 1-888-775-2736

Step 1:

Visit the Kareo Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more.

Step 2:

If you cannot find your answer in the Kareo Help Center, choose one of the following options to contact Kareo customer Support:

Step 1:	If you have your biller’s direct contact information, please contact them directly.
Step 2:	If you do not have your biller’s direct contact information, call the Kareo Billing Service customer service line at 855-689-8166.