Customer Support Policy
Support options, hours of operation, and step-by-step instructions
Support Options
Kareo provides several ways for customers to connect with a member of the Kareo support team for assistance with their Kareo account. Support options are available based upon the following subscription levels:
| Chat | Phone | ||
|---|---|---|---|
| Basic |  |
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| Plus | |
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| Complete | |
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| Max | |
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Phone Support Plan
Practices with Basic, Plus, and Complete monthly subscriptions can add the Phone Support Plan. This plan adds phone support for $199 per month for the entire account.
To learn more about how to upgrade your subscription or support level, click here.
Hours of Operation:
Mon-Fri, 6am-5pm (Pacific Time), excluding national holidays.
Scheduled Outages:
Scheduled outages may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.
How to Get Support (Step-by-Step Guide)
| Step 1: |
Visit the Kareo Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more. |
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| Step 2: |
If you cannot find your answer in the Kareo Help Center, choose one of the following options to contact Kareo customer Support:
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Live support is currently closed.
