KAREO MANAGED BILLING

You care for your patients,
We care for your practice

At Kareo, we believe that healthcare providers should focus on caring for patients and providing excellent service—not sweating over claims and patient statements. Our work with over 35,000 medical providers has given us the background and expertise to know what works, what doesn’t, and why.

Specialty Teams

Our specialty-focused billing experts are always there to help. Think of Kareo as an extension of your own staff.

Modern Technology

Integrated cloud-based technology keeps you current in a continuously changing landscape.

Effective Processes

Established best practice processes help you to avoid all too common billing errors.

Learn how to collect more effectively

What is Kareo Smart Workflow?

Smart Workflow is about doing things right the first time, every time, while identifying and eliminating the root cause of mistakes. We’ve created a set of tools and procedures that make intake easier, coding more effective, and turnaround time for collecting money more effective.

MANAGED BILLING

DOCTOR DESIGNED AND APPROVEDKareo’s proven, technology automates tasks and simplifies workflows with easy to learn scheduling, claim tracking, billing tasks, analytics and more.

Claim Tracking

Follow your claims from charge submission to payment posting. Claim Tracking lets you monitor where your claims are and what's being done to get you paid.

Billing Analytics

Stay on top of your billing, productivity, and track your performance. We measure key performance indicators and look for ways to find your practice revenue.

Billing Tasks

Don’t let billing tasks slow you down. Manage all your tasks in one, easy-to-use inbox. And with Kareo Mobile you can view and complete tasks anywhere.

Meet your team

With Kareo’s success team and best-in-class products and services working for you, you can be sure your billing and claims are being taken care of. Add to this our entire network of knowledge and experience, and you’re way ahead.

Your team, your success

When you sign up for Kareo Medical Billing, you get more than just billing expertise—you get a team of specialists dedicated to your success. Whatever billing issue you encounter, we can help because we’ve been there before.

Our network is your network

With Kareo Medical Billing, you don’t just have a team behind you—you have an entire network. Harness the collective experience of every Kareo practice and practitioner. More knowledge is better for business.

Every feature you need to expedite collections

Scheduling/Calendar

Schedule with ease and confidence. Built in eligibility verification reduces denials and the work denials require.

Charge Capture

Capture charges at the point of care, reduce duplicate data entry, and minimize errors. Available on the web and mobile.

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Rules Engine

Produce cleaner, more accurate claims automatically with our nationwide billing rules engine.

Claim Tracking

Monitor all your claims, check their status, and see what is being done to get you paid.

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Billing Tasks

Streamline your day by managing and completing all your billing tasks in one, easy-to-use inbox.

Billing Analytics

Track your productivity and billing performance. We measure your key performance indicators so we can actively look for ways to find your practice revenue.

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Maximize productivity

Support your staff's entire practice workflow including managing patients, uploading documents and sending secure messages.

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Agenda Overview

Get complete visibility at a glance by showing you outstanding items that need your attention for the day.

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Ready to speed up your collections?

1. Request a quote

Enter a few fields to let us know a little about your and your practice’s needs.

2. Talk to a specialist

A specialist will follow up with a quote, ready to help with questions or setting up your new billing service.

PLANS

Get started with Kareo Managed Billing


We want you to be a Kareo customer for life. We believe in the power of independent practice, and we want you to succeed. And we believe Kareo will help you do that.

Request a quote

To get started call us at 888.775.2736
or chat with us online now.

Here to help you

Our mission is simple: to enable the success of your practice. From day one, we make it easy to get up and running with Kareo. Once onboarded, our support team is ready to make sure that your success continues. Free for Kareo customers.

  • Free Success Coach

    You’ll get a dedicated Success Coach – at no extra cost - which includes all the personal attention and support you need.

  • Help to move your files

    We’ll help you get your files from the cabinets and closets up to the cloud, so they can then be accessed anytime and from anywhere.

  • Support your way

    Get support any way you want. You can contact us via phone, email or chat. We’re here to help!

Specialties

A solution for every specialty

We’ve got you covered, from neurology to podiatry. We have the tools and resources you need to give your patients better care, and grow your practice.

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Features for


"Kareo is the best software out there."

– Sandra Durant, Marest Billing LLC

"Kareo support has been fantastic."

– Dave Stuart, Maine Physical Therapy Billing Inc.

"What used to take two employees a weeks worth of work, now gets done on my day off in a couple of hours...on my back porch."

– Dr. Gary Easter, Healing Touch Chiropractic

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SIMPLY THE BEST

According to BlackBook, for four years in a row, Kareo is the #1 integrated EHR, Practice Management and BIlling Vendor. And we continue to innovate to improve our platform!

Black Book

#1 Integrated EHR/Practice Management & Revenue Cycle Management Software Vendors

Kareo was the only company to receive a top 4 ranking in every one of the criteria measured and achieved the top spot in 12 out of 18.

Black Book

#1 Physician Practice Management/Revenue Cycle Management

Kareo was the only company to receive a top 4 ranking in every one of the criteria measured and achieved the top spot in 12 out of 18.

Black Book

#1 Overall Integrated EHR, Billing, Physician Practice Management Software

Kareo was the only company to receive a top 4 ranking in every one of the criteria measured and achieved the top spot in 12 out of 18.

Black Book

#1 RCM Satisfaction By Practice Speciality Type

Kareo was the only company to receive a top 4 ranking in every one of the criteria measured and achieved the top spot in 12 out of 18.

KAREO MANAGED BILLING RESOURCES

Enabling the success of your practice

We believe in the power of your independent practice. That’s why we offer free resources to help you measure and manage your practice successfully. From white papers to webinars and more. You’ll find many great resources here for free.

Frequently Asked Questions

Are there any setup fees or long term contracts?

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There is an implementation fee of $2,500. $2,000 of that is waived when you sign a one-year managed billing contract.

I see that you have different plans with different prices. How do those work and what do I need to know to choose the right plan?

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It is best that you get a free consultation with one of our Solution Consultants to identify your needs so you can choose the right plan for your practice.

How long does it take to setup?

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You can sign up now and start using your account immediately. Onboarding generally takes about 30-45 days. Refer to the onboarding guide to learn about the steps of onboarding.

Can you import my data into Kareo?

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Yes. Kareo does offer Data Import services. We are able to import a variety of data, ranging from patient demographics to insurance lists. There may be a charge for our import services, which will depend on the kind of data we will be importing. The price generally ranges from $250 to $1500, however Medisoft customers are free of charge. We are able to complete most projects within 5-7 business days. You can provide your data in a variety of formats, including a Comma–Separated Value (.CSV) or Microsoft Excel (.XLS), Text (.TXT), Access Database (MDB), etc. Alternatively, if you are unable to export/acquire your data, we can remotely access your system and attempt to acquire your data for you at no additional charge.

If for some reason, I would like to discontinue my subscription, can I export my data?

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Yes. If you are not completely satisfied, you can export your data at any time at no additional charge. You can save a copy of your data to your local computer in standard file formats, such as Comma–Separated Value (.CSV) or Microsoft Excel (.XLS). This provides you with the flexibility to store a backup copy of your data on your own computer or take your data with you if you ever decide to cancel your subscription to Kareo.

When do you start billing me for my Kareo account?

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Your billing starts on the start date listed in your order. You will receive your first invoice approximately 30 days after your start date.

Where can I review your agreement and pricing details?

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We want to make it easy to use Kareo. For more details, review our Customer Subscription Agreement. Then, be sure to review our Pricing Policy, Customer Support Policy and Privacy Policy as well.

Do I need to set up an account with a clearinghouse? Are there additional fees?

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There is no need to set up an account with a clearinghouse, and there are no additional fees for electronic claims and remittance services. Our Enrollments team will assist you in enrolling with Zirmed, the clearinghouses used by Kareo. Kareo offers an integrated platform that includes cloud-based medical billing software for your practice combined with electronic connectivity to insurers, all provided under one affordable fee structure.

How soon can I begin sending electronic claims?

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Onboarding generally takes about 30-45 days. Refer to the onboarding guide to learn about the steps of onboarding.

What type of support can I expect after signing up?

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We offer a complete onboarding and training program with your subscription. Our team will be available to answer your questions as you complete the essential steps of your onboarding including watching our training videos, setting up a provider, enrolling in electronic claims, sending your first batch of electronic claims, and having your claims accepted by at least one major insurance company.

Upon sign up, you will be assigned a Success Coach who will be with you through your entire setup process. In addition, our Kareo Training Specialists will help guide you through our training webinars. For more information visit https://helpme.kareo.com/01_Kareo_PM

Kareo offers convenient self–service customer support resources at no additional charge with every subscription. This includes online help, user manuals, guides, training videos, knowledge bases, and our user community forum. You also receive ongoing help with any electronic claims or electronic remittance enrollment questions at no additional charge. We also offer email, chat, and phone support options.

What days and hours is your support available?

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Kareo support can be reached Monday through Friday, 5 AM – 5 PM (Pacific Time), excluding national holidays.

You can email: support@kareo.com, chat with a live agent: www.kareo.com/chat, or phone: 1-888-775-2736.

Can I process credit card payments from patients using Kareo?

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Yes, we offer you the flexibility to accept credit cards online, over the phone, or storing patient credit cards on file. It’s simple and affordable to set up an account and start processing credit cards in Kareo. The payments are processed through a merchant account, deposited directly into your bank account, and posted to Kareo. This can be used in conjunction with or without a card swiper. There are no set up or monthly fees, no contracts, and you can cancel anytime. It allows you to accept all forms of card types, including FSA, HSA, debit, Visa, MasterCard, and American Express. Rates are per transaction as follows:

  • Patient present in office charge: 2.3% + $0.30 tax per transaction,
  • Patient credit card on file or paying online 3.9% + $0.30 tax per transaction.

Can I use Kareo to submit electronic claims to all insurance companies?

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You can submit electronic claims to more than 4,000 insurers through Kareo. We support Medicare, Medicaid, Blue Cross, Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, and United Healthcare, as well as local IPAs and smaller insurers. To find out if you can submit electronic claims to a specific government payer or commercial insurance company, check out the Kareo medical billing software payer list.

Which insurance paper and electronic claim formats are supported by Kareo?

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We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format. We also support institutional claim formats, both UB-04 and 837I, for Ambulatory Surgical Centers (ASC), Comprehensive Outpatient Rehabilitation Facility (CORF), and Outpatient Rehabilitation Facility (ORF).

Can I use Kareo to bill insurance companies for Out-of-Network providers?

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It is our experience that each insurance company may have a different policy regarding how they reimburse for medical claims associated with Out-of-Network providers and the level of electronic services (electronic claims, remittance, and eligibility) they support with Out-of-Network providers. These varying policies are independent of the medical software or clearinghouse used to bill them. So we recommend that you call each insurance company to receive a definitive answer regarding their claim reimbursement process and the electronic services they will allow as it relates to Out-of-Network providers.

What are the system requirements for Kareo?

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Windows 7 or newer version of Windows, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit), a stable high-speed internet connection such as DSL, Cable Modem, or T1, and a 17” monitor with 1024x768 screen resolution. For a better Kareo desktop application experience we recommend: Windows 7 or newer version of Windows, 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2GB RAM and a 19” monitor with 1280x1024 screen resolution.

Can I run Kareo on a Mac?

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Yes. You can access the Kareo platform in your web browser and may be accessed on any PC or Mac computer. For minimum requirements we recommend Firefox or Chrome browser installed, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2 gigabytes (GB) of RAM or more. For a better Kareo platform experience in the browser we recommend: 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 4 gigabytes (GB) RAM, and a 19” monitor with 1280x1024 screen resolution

How do you handle security and backups?

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Your data is securely encrypted, stored, and backed up in the cloud. All your data being sent to and downloaded from our servers is protected with industry-standard encryption. Kareo is compliant with all HIPAA Privacy and Security Rules. For more information about security, please read our Security Notice.

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Kareo EHR Resources

Everything you need, all in one place

Our complete platform includes all the functions and features to help you run a successful practice and deliver outstanding patient care.

CLINICAL


Kareo Clinical delivers the EHR you always wanted. You’ll find everything you need to create notes, access critical information and navigate through your day with a new sense of speed and purpose.

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MARKETING


With Kareo Marketing, you get automated marketing and front office tools to help you build your brand online and connect with patients. We make it easy for patients to find you, choose you, promote you and keep coming back.

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BILLING


With Kareo Billing, there’s no better software to support your in-house billing process. Our web and mobile applications help your practice easily manage patients and the complications that come with billing insurance.

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MANAGED BILLING


Kareo Managed Billing allows you to focus on running a successful practice, including patient care. You collect faster payments with better insights, and Kareo experts help to get the results you need.

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PROVEN EXPERTISE YOU CAN TRUST

Start using Kareo Managed Billing today

888.775.2736

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An intuitive, easy-to-use, cloud-based platform designed for billing companies and the practices they serve.

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