Claim Rejection: CLAIM LEVEL DATE IS MISSING OR INVALID

To correct: "Error Message: REJECTED AT CLEARINGHOUSE CLAIM LEVEL DATE IS MISSING OR INVALID"

RESOLUTION:

Add “Accident Date” AND check “other” box

*Delete DOI information if entered

In the Edit Claim window of the rejected claim, double-click on the Case name. This opens the Edit Case window.
Select the Condition tab.
Under the Dates section, verify the Type and Dates entered.
Make the appropriate corrections. See below.
When finished, click Save.

To remove an incorrect date:

Click once on the date.
Right-click and select Remove.

To add the correct date:

In the Date Type drop-down menu, select the desired date type.
In the Start Date field, enter or select the date in the drop-down menu.
In the End Date field, enter or select the date in the drop-down menu if applicable.
Make sure to click on the Add button.

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