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Unpayable Encounters

You can enter unpayable encounters that do not get billed to an insurance company or a patient. To use this functionality, the application administrator or other designated staff member would need to set up a custom payer scenario within the system and define that payer scenario as "unpayable."

When a user creates an encounter for a patient and selects a patient case that has been defined as unpayable, the encounter will be automatically saved under the "Unpayable" tab of the claims browser once the encounter has been approved. No claims will be created for the encounter; but you will be able to track unpayable encounters when generating certain reports.

To learn more about custom payer scenarios, please refer to Payer Scenarios Setup.

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