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Post Denial

If a payer denies a claim, you can account for it by posting a denial. Posting a denial will also help with reporting and audit trails.

To post a denial

1. Click Encounters>Receive Payment in the top menu.

2. In the New Payment window, enter payment details. See section Enter Payments for Patient or EOB.

3. Click Apply Now.

4. On the Apply tab, select the encounter or the patient.

5. Select the service line to which the denial applies.

6. Click in the "Allowed" field (a) and enter 0.00. Tab through the "Contract Adj" field; it will pick up the charge amount.

7. Tab through to the "Paid" field (b) and enter 0.00; this will post the denial and trigger the Denials Detail Report.

8. Click Save. The denial displays in the transaction history (c) when you re-open the payment.

9. You can generate a Denials Detail Report: Click Reports > Payments > Denials Detail.

See Also:

Enter Payments from Patient or EOB

Apply Payments from EOBs

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