Kareo Customer Support

There are two levels of customer support, described below, based on your Kareo subscription level.

To view your subscription level, click Settings > Company > Find Practice. The subscription level is listed under the Subscription column.
You can change your support plan at any time through the Help menu: Click Help > Manage Account > Change Support Plan.

Email and Chat Support

Hours of Operation: Mon-Fri, 6am-5pm (Pacific Time) excluding national holidays.

Email and chat support are available to all plan levels.

Email: Send questions to support@kareo.com. Or, submit and track a support case through the Kareo application: Click Help > Submit Support Case in the top menu.
When you email Kareo Customer Support, our system will create a support case, assign a case number and return an automated email to you with the case number. You will then receive a follow-up email from a Kareo customer Support team member who will be working on your case.
You can view and add comments to an existing support case directly from the Kareo Help menu: Click Help > View Support Cases.
Chat: To start a chat session, go to www.kareo.com and click Chat Online Now in the top right corner of the window.

Phone Support

Hours of Operation: Mon-Fri 6am-5pm (Pacific Time) excluding national holidays.

The Phone Support Plan is available to the Max plans and Email and Phone Support plans. Please have your company information ready.

Phone #: 888-775-2736