Jill Foote, Lifestyle Resumption
“Kareo got us out of claims purgatory and helped save us thousands of dollars!”
Jill Foote, Billing Specialist at a chiropractic practice in Fort Mitchell, KY, knew something was wrong. The charges being generated by her clinicians weren’t all making it back to the practice coffers as reimbursement. She knew something had to change. “It was clear our billing service wasn’t keeping up with the terms of their contract,” she says. “They were the first to introduce us to Kareo and we liked the software. But we’d been led to believe Kareo only worked with large companies.”
Jill called Kareo directly and found out the company was more than willing to work with a small practice such as hers. “That was good news, since the upfront costs of buying a new software, installing it, learning how to use it---we just couldn’t take that hit,” she says. “With Kareo, there’s no risk, no obligation and no upfront money. You’re not stuck with something you hate, which has been my experience with medical billing software before Kareo. Within two days, everything had been migrated from the billing service to our office. Ever since, we’ve been completely pleased!”
According to Jill, Kareo helped the practice recover thousands of dollars that otherwise would have been lost by their billing service. “When we migrated onto Kareo and ran the “No Response Claims” report, we saw what the problem was. Anything that required more than a click of a button or any hands-on labor had never been attended to. It was claims purgatory! We inherited a mess and it was up to us to clean it up. It was hideous.” But over the year she worked those claims, Jill recovered over $15,000 that would have otherwise been lost. She credits Kareo with providing the additional support for showing her how to work those claims and figuring out how to maximize the reimbursement. It made the transition more complicated, but also validated the reason for leaving the billing service.
"When it comes to Kareo, it's just so easy! From the front end of the office to the back end, from scheduling, printing encounters, closing reports at end of day—it’s all simple. With just the click of a button, all your claims are going to the clearinghouse.” In fact, Jill loves Kareo's clearinghouse reports which show the status of all claims from multiple insurers in one easy-to-read report.
She is just as enthusiastic about Kareo’s free updates. “With other software vendors, you cringe when you hear the word ‘update’ because you know it’s going to cost you money. With Kareo, they’re free. You turn the computer on and there’s always something new and better. Kareo is constantly improving the quality of the software—and it doesn’t cost you anything.”
Jill credits those updates with keeping her current on billing trends with specific payors and coding changes within the industry. “Kareo seems to be one step ahead when it comes to ensuring the software reflects unit changes, new modifiers, even upcoming changes in codes,” she relays. “It’ll tell you when there is a likelihood that a claim will be denied by a specific payor. That’s a step up from other programs that tell you when a code is bad. Kareo lets you know it’s non-specific and warns you it may not get paid. “ Jill also appreciates the free webinars that allow her to stay abreast of changes on the horizon with Medicare, Medicaid, and the insurance industry overall.
The practice bills an average of $20,000 in claims each week for services provided by the owner, four rehab therapists and therapy assistants. "Kareo's reports are fabulous. You can create a report for anything. It really helps you to keep a pulse on the revenue coming into the office."
She also finds the missed encounter report indispensible. It allows her to check points of service during a patient visit to ensure they are billing for all services rendered during each encounter. “With Kareo, I know if an encounter hasn’t been billed. Before, we had to manually check each claim against the schedule and check it off to be sure we caught everything!”
For a small office, Jill feels Kareo is the only practice management software they need. They use it for scheduling, billing, reporting and rectifying patient accounts. “We’ve been on Kareo for two years. I can say that after ten years overall of using medical billing software, I’ve observed that by now the front desk and billing office would normally have a long list of things they don’t like about their current software. We don’t have that with Kareo, even after two years,” Jill notes.”We love it, and would recommend it to anybody.”