Have you ever worked with a software program that seemed almost too easy to use? Michelle Busey has—it’s how she describes her experience after a year of using Kareo.

“I came to work for an internal medicine specialist a year ago,” she says of being recruited by Dimitri Golfinopoulos, DO, PA of Kansas City, MO. When he hired Michelle, Dr. Golfinopoulos’ goal was to acquire a medical billing software that suited his practice. He had recently split from working with another physician and was in the process of setting up new office systems. Michelle has been in practice management and medical billing for over 20 years, and had been working for a pain management specialist prior to joining Dr. Golfinopoulos.

“We looked at a number of software programs like eClinical, Greenway and Tiger. When we looked at the expense and their capabilities, Kareo’s price in comparison seemed a little disarming—it was so cost-effective. It seemed almost too good to be true. But we took that chance and went with Kareo. It’s been like a breath of fresh air—I have never worked on a system that was so user-friendly.”

Michelle found that Kareo offers powerful capabilities that really delivered on the promise of easy, accurate billing and clear, concise reports. “Dr. Golfinopoulos finds the reports very easy to read and understand. We’re also seeing a much quicker turnaround in our payments. When we submit electronically, we get paid within ten to 12 days.” Because of Kareo’s simplicity, she now sends claims on a daily basis, which has accelerated payments as well. According to Michelle, the practice has seen a cost reduction of at least 25 percent by using Kareo versus the previous billing system.

Because Dr. Golfinopoulos is a hospitalist, he does not maintain an office like other physicians. He only sees his patients in the inpatient setting. Michelle bills an average of 20-30 patients a day. “Because our scope of services is so straightforward, Kareo’s capabilities suited us perfectly right from the moment we first bought the software,” she notes. She says that training on Kareo was easy. “Kareo has phone support and web-based support--that is very helpful in getting answers to your questions right away. But once we learned the software, we have had no problems whatsoever.”

Michelle feels they made the right decision in going with Kareo. “I couldn’t be happier,” she states. “If you are considering a new medical billing software, Kareo is hands-down the best program I’ve worked on—I really can’t say enough. Kareo should be at the top of your list.”

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