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Kareo Customer Support Continues to Grow with Opening of New Sales & Customer Service Office in Indianapolis

January 31st, 2012 by Kathy McCoy

We are pleased to announce today the continued growth of our Kareo customer support team with the opening of a new sales and customer service office in Indianapolis, Indiana.We are pleased to announce today that we are continuing to grow our Kareo customer support team with the opening of a new sales and customer service office in Indianapolis, Indiana. The new mid-west facility will help Kareo better serve the needs of our mid-west and east coast customers and support the growth of our simple, cloud-based technology solution for managing small doctor’s offices.

The new office is managed by Jason McDonald, National Director of Sales for Kareo, and is located in the thriving business and tech hub known as Keystone at the Crossing, on the north side of Indianapolis.  The office opens with 15 full-time sales and customer service professionals and we plan to add more than 50 jobs at the new facility in 2012.  The new staff will focus on sales, implementation and training of new Kareo customers.

“Nothing is more exciting to me than leading a high-performance, customer-centric team within a rapidly growing technology company that is helping to improve the healthcare system in this country,” says Jason McDonald, National Director of Sales for Kareo, who has been with the company since the early days.  “I am thrilled to build this office and expand our team here in my hometown of Indianapolis.”

The new Indianapolis office is Kareo’s second corporate facility; our corporate headquarters are located in Irvine, California. Kareo will be aggressively hiring in both locations throughout 2012 in order to support the explosive growth.  Kareo is already used by more than 10,000 physicians, and we are adding hundreds of new physicians every month.  The new jobs will be added in sales, customer service, marketing and product development.  For more information, or to apply for a job at Kareo, please visit Kareo’s jobs site.

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Kareo Recognized as One of Hottest Southern California Company Awardees by Lead411

January 24th, 2012 by Kathy McCoy

Kareo has been named as one of the hottest technology companies in Southern California, according to Lead411, a leading research company.Kareo has been named as one of the hottest technology companies in Southern California, according to Lead411, a leading research company. The announcement came today as Lead411 released the ‘Hottest Companies in Southern California” awards for 2012.

To develop the “Hottest Companies” list, the Lead411 research team scours through business articles and press releases to gain insight into the fastest growing technology companies in U.S. This particular list originally started with over 1800 companies and was narrowed down to the top 57.

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Get the Latest Update on Medical Billing with our January Getting Paid Newsletter

January 10th, 2012 by Kathy McCoy

The January issue of our monthly e-newsletter, Getting Paid, just went out this morning, and it featured a variety of articles you will want to review in order to improve your medical billing results. Also, be sure to subscribe to the newsletter so you receive it in your inbox automatically. The articles featured included:

Learn about improving your self pay collections and more in our January issue of Getting Paid

 

Latest from Kareo

Surviving the Deductible Reset in 2012: How to Collect Deductibles and
Improve Self Pay Collections

By Sara M. Larch, MSHA, FACMPE

Lessen the impact of deductibles on your bottom line by implementing “best practices” for self pay collectionsAt the beginning of each calendar year, medical groups feel the impact of deductibles on their bottom line unless they implement “best practices” for self pay collections. I have read that there are two factors that motivate patients to pay… Read More

 

Complimentary Webinar – Let’s Collect Deductibles in 2012: Tips for Improving Self Pay Collections

Thursday, January 19, 2012
10:00 AM – 11:00 AM PST
Speaker: Sara Larch, MSHA, FACMPE

Sara Larch will discuss strategies that will help manage deductibles and increase revenue collected at time of service in this complimentary webinarMedical practices will have even more self pay patients in 2012 and the deductible category is the fastest growing portion of self pay.  In this webinar, we will focus on strategies that will help manage deductibles and increase revenue collected at time of service.

We will discuss how to improve self pay collections and attendees will learn:
• The importance of patient communication
• What the practice’s staff needs to know
“Best Practices” in self pay collections at time of service
• And much more

Register Now!

 

Medicare Update: Getting Paid for Depression and Alcohol Misuse Screening and Obesity Counseling in a Primary Care Practice

By Betsy Nicoletti, M.S., CPC

“Medicare pays primary care clinicians for Behavioral Health services? Since when?” Here’s a Medicare update of particular interest to primary care practices… Read More

Best Practices: Three Financial Danger Signs for Medical Practices

By Judy Capko

In the best of all worlds, physicians and practice managers solve practice problems before they get big enough to have an impact on overall financial performance.  However, experience tells us otherwise. As a result, physicians are sometimes blind-sided when there is a sudden deterioration in practice finances… Read More

Use Results-Oriented EHR Implementation to Avoid EHR Failure

By Ron Sterling

In order to understand the status of EHR implementation and deployment, you need objective measures to monitor status and trend results.  Otherwise, you could be pushing forward with EHR strategies and an operational model that is not effective for your practice… Read More

Learn to Streamline Your Medical Billing in a Kareo Demo Webinar

Considering a switch to Kareo, but want to see how Kareo’s easy to use medical billing solution can help streamline your office and ask questions specific to your concerns? Then you are invited to join us for our next free demo webinars… Read More

Case Study

“I recommend Kareo to any solo practitioner looking for a low-cost way to manage your medical billing and finances.”

Dr. Sangita Parab says, "I recommend Kareo to any solo practitioner looking for a low-cost way to manage your medical billing and finances.”Sangita Parab, MD, Sangita Parab Medical PC

When Sangita Parab, MD, opened a small internal medicine practice in New York two years ago, she used a clearinghouse to send her claims electronically. But the arrangement was time-consuming and inefficient… Read More

Case Study

“Kareo is the best medical billing software I have ever used!”

Medical billing service owner Dorothy Trottier says, “Kareo is the best medical billing software I have ever used!”Dorothy Trottier, Medical Specialty Billing, LLC

According to Dorothy Trottier, the longer she uses Kareo’s web-based software, the more she finds to like about it. And that’s saying quite a bit, considering she has been using Kareo for nearly six years… Read More

Billing Tip of the Month

How to Improve Your Collection Calls Results

Marline Juarez, Valley Springs Physical Therapy, Acampo, CA

After our collection process (each office has a certain number of statements they send for collection notices – our office usually sends 3), I follow up with a phone call. Instead of the usual “Your account is overdue”, I follow this plan… Read More

Top News and Ideas from Industry

Extension of the 2011 Physician Payment Rates and Other Policies

Susan Vecchi-Cedrone, Becker’s ASC Review, Jan, 6, 2012

On Dec. 23, 2011, President Obama signed the Temporary Payroll Tax Cut Continuation Act of 2011 (TPTCCA), which included postponing the SGR reduction of 27.4 percent through the month of February. While the physician fee schedule will be a zero update, other changes to the RVUs used to calculate the fee schedule rates must be budget neutral and is accomplished by adjusting the 2012 fee schedule… Read More

More Consumers Choosing High-Deductible Plans

Emily Berry, Amednews, Jan. 2, 2012

Patients are taking on health insurance that requires them to pay more out of pocket — but they’re not necessarily putting money aside to cover the cost… Read More

CMS Announces New FAQs for 90 Day Discretionary Enforcement Period of 5010

CMS, Dec. 29, 2011

Medicare Fee-For-Service (FFS) issued an announcement Wednesday, December 14, 2011 regarding its plan for the 90 Day Discretionary Enforcement Period for non-compliant HIPAA covered entities.  CMS has published six FAQ items related to this plan… Read More

Healthcare Industry Not Ready for 5010; MGMA Calls for 6-month Contingency Plan

HIMSS News, Dec. 20, 2011

The latest research from the Medical Group Management Association (MGMA) on the transition to the new HIPAA Version 5010 electronic transaction standards highlights the need for the Department of Health and Human Services (HHS) to immediately issue an expanded contingency plan… Read More

Anticipated Regulations for 2012 from CMS and ONC

HIMSS News, Dec. 22, 2011

Several Notices of Proposed Rulemaking (NPRMs) are anticipated to come from CMS and ONC this winter. This chart, updated Dec. 22, outlines the regulations that are currently anticipated… Read More

OIG Releases Health Care Provider Compliance Videos

AAPC News, Dec. 15, 2011

If you are interested in learning about the fundamentals of health care compliance, the Office of Inspector General (OIG) has just what you need. The OIG has released Health Care Fraud Prevention and Enforcement Action Team (HEAT) provider compliance training videos and podcasts… Read More

Medicare Drug Plans to Withhold Pay If They Suspect “Doctor Shopping”

Charles Fiegl, Amednews, Dec. 22, 2011

Federal officials have written a memo instructing Part D payers to end the “pay-and-chase” model for fighting improper drug claims. The Dept. of Health and Human Services has asked Medicare Part D sponsors to take extra precautions to stop improper payments for prescription drugs. The administration wants drug plans to raise red flags when they see suspicious claims… Read More

Physicians Are Paid Less to Give Combination Vaccines

Victoria Stagg Elliott, Amednews, Dec. 21, 2011

Medical practices generally earn less giving a single shot that protects against five diseases than injecting component immunizations separately, even though the same amount of counseling time is often required for combination shots as single vaccinations, according to a study… Read More

New “Independent at Home” Demo Revitalizes the House Call

AAPC News, Dec. 30, 2011

The Centers for Medicare & Medicaid Services (CMS) would like to reintroduce the concept of the “house call” to modern medicine with a new demonstration project. Under the “Independence at Home Demonstration,” participating practices will provide home-based primary care to targeted chronically ill Medicare patients for a three-year period… Read More

Tick, Tick, Tick: Strategies for Reducing ICD-10 Anxiety

Lisa Eramo, For the Record, Dec. 5, 2011

Coder anxiety is bound to grow as the ICD-10 deadline approaches, but there are several strategies to help ease the tension… Read More

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We hope you enjoy this issue of the newsletter. Be sure to subscribe now to the newsletter in order to insure you receive future issues.

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Stay Connected for Medical Billing News and Prizes!

January 4th, 2012 by Joann Doan

Like Kareo on Facebook, and you could win a Kindle!Stay up to date with healthcare and Kareo by following us on Twitter!Help design new features for Kareo in our Kareo LinkedIn group!Find video testimonials by Kareo customers, tutorials for new features and more!See photos from our events and meet your Kareo team!

With all the options available to us under the social media umbrella, there is no reason why we aren’t well connected.  Whether it is to get live company or industry feeds, feature updates, conference details or participate in contests, it’s a good idea to stay on top of the who, what and why of healthcare!

Stay connected with us and we’ll stay connected with you! We value your opinions, questions and comments and there’s no better way to voice those than through social media.  

Like Kareo on Facebook, and you could win a Kindle! Facebook:  We have a monthly Kindle drawing for anyone that “likes” us on Facebook! It’s that simple – “like” Kareo, win Kindle!

Stay up to date with healthcare and Kareo by following us on Twitter! Twitter: Follow us, mention and retweet us! We keep you up to date on webinar schedules, industry news and company updates!
tags: @gokareo, #medbilling, #kareotips, #EMR/#EHR, #5010, #ICD10

Help design new features for Kareo in our Kareo LinkedIn group! LinkedIn: Link with us on a professional networking site that connects you with colleagues and other industry contacts where there are opportunities to join forums, discuss and exchange new ideas.  Join the Kareo Group and be a part of the brainstorming process!

Find video testimonials by Kareo customers, tutorials for new features and more! YouTube: From the review sites to “Testimonial Tuesdays” on Facebook, this is where you can access all video testimonials recorded by satisfied customers! Every video has a different story.  If you’re interested in submitting a testimonial to us, email joann@kareo.com.

See photos from our events and meet your Kareo team! Flickr: There’s more to Kareo besides the amazing medical billing software we provide.  There’s a culture that we’re proud to show off.  Access our photo sharing site to see the people and environment that makes up Kareo.

In an ever-changing industry, it is imperative that we stay updated and educated.  Staying connected via social media makes it that much easier to do so.  It takes but a click to link and share any healthcare deadlines or industry updates. 

Let’s get connected! 

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Our 2012 Medical Billing New Year’s Resolutions

December 29th, 2011 by Kathy McCoy

Our New Year's resolution is to continue to be the easy, affordable medical billing software option, helping you reduce the anxiety involved in getting paid in the changing world of healthcare

 

 

 

It’s that time of year, and like everyone else, we’re thinking about how to make 2012 better than 2011. But, no resolutions to lose weight or dump the loser ex here—our resolutions are all about how to make 2012 easier and more profitable for you. So, with that in mind, we resolve to:

  1. Continue expanding and developing our Customer Support team to provide you with the best, industry-leading assistance possible for your medical billing software.
  2. Not require a contract in 2012 and beyond, allowing you the freedom to choose the medical billing software that works best for your practice without a cancellation penalty.
  3. Continue providing free, useful medical billing webinars to help you improve your profitability and manage the plethora of changes occurring in healthcare in 2012.
  4. Not charge a setup fee in 2012 (as always), keeping the cost of entry for your medical billing software at $0.
  5. Continue asking for your suggestions for features and improvements to Kareo, so that we can meet your needs for the best possible medical billing software.
  6. Offer you the widest range of options in EHRs integrated with Kareo, allowing you to choose the one that best suits your practice and specialty, and including low-cost and free EHR options.
  7. Provide you with as much useful information as possible on all the changes occurring in healthcare in 2012 through our monthly newsletter, blogs and social media.
  8. Offer the widest possible range of training and reference tools on our website, including video, live and recorded webinars, and written guides.
  9. And because we all need a laugh once in a while, we’ll continue to provide the occasional quirky blog post such as “How to Handle Medical Billing After a Zombie Apocalypse” or “Twas the Night Before 5010.”

In all, our resolution is to continue to be the easy, affordable medical billing software option, helping you reduce the anxiety involved in getting paid in the changing world of healthcare.

We wish you all a very happy, healthy—and profitable—New Year in 2012.

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About This Blog

Welcome to Building Kareo, a weblog by the team at Kareo about our products, our partners & competitors, medical billing, healthcare information technology, and much more.

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