As we wrote last week, automated telephone appointment reminders can significantly improve your show-up rates. That’s why we are excited to share a new automated telephone reminder feature that will help reduce your patient no-shows as well as unveil a redesigned help center.
Automated Telephone Appointment Reminders
To help ensure scheduled patients arrive at your office, we have added a new feature to automatically place a phone call to remind patients of the scheduled appointment.
How does it work?
Patients with a telephone number will receive an automated call the day before a scheduled appointment. Upon answering the call, patients will hear a personalized recorded message as written below:
 “This is an automated reminder that you have an appointment with your medical practice scheduled on [Day e.g. Thursday January 25th] at [Time. e.g. 12:00 PM]. <pause>  Please press #1 to repeat this message, or please call our practice at [Your Practice Telephone Number] if you would like to change your appointment.”
How can you add automated telephone appointment reminders to your Kareo account?Â
The new telephone appointment reminders are included in the Kareo Max plan. To upgrade to the Max plan:
- Login to Kareo
- Go to Settings
- Select Company
- Find Practice
- Select your practice(s)
- Change Subscription Edition to “MAX”
- Save
Along with the new telephone reminders, the Max plan also gives you the ability to call Kareo customer support without paying individually for each call. For more information on the Max plan features and cost, see the Pricing & Sign-up page on www.Kareo.com.
Help Center Redesign
The new, redesigned Help Center aims to ensure you have quick and easy access to guides, how-to articles, and online training resources. We will continue to aggressively add valuable information into the Help Center in the coming months. The following new features will help you locate and learn more about Kareo tools and services:
- New Search Feature – quickly locate documents, training guides, and how-to articles related to a specific topic. For instance, type “ERA” and within a fraction of a second entries related to ERA will appear on your screen.
- Simplified Layout – the updated screen design makes it easier to navigate to resourcesÂ
- Quick Start Topics – if you are new to Kareo, need assistance on enrollments for electronic claims, or you would like updates on 5010 readiness, a click on the desired topics will link you to comprehensive guides.
5010 Project Update
For this release, the 5010 refinements focused on changes required for eligibility (files 270 and 271) transactions. There should be no changes to your workflow.
Fixes & Enhancements
Beyond the new Help Center and the appointment reminders, there is one other additional feature you will notice.Â
- New “Corrected” Claim Reason: Added a new “Corrected” submit reason for claims. Prior to this release, you could select “Replacement” or “Void” reasons when resubmitting a claim with changes to the payer. The new “Corrected” option is intended to help avoid rejections for resubmitting updated claims.
Updated Help Files and Training Videos
Updated Help Files
- Updated the “Appointment Options” in the help files to reflect the new telephone reminder capabilities.
Updated Training Videos
- A new “Automatic Phone Call Reminder” training video
- Minor updates to video hosting performance on the following video topics under Popular Videos and How To Videos:
- Introducing the Kareo Setup Wizard
- Welcome to Kareo
- Configuring Users and Security
- Encounter Forms
- Setting Up Departments
- Webinar 6
At Kareo, we continue working hard to make medical billing easy for you. Customer feedback drives our service and ensures we build the features that matter most to people like you, so your input is critical to us. Please email your suggestions, challenges and ideas for our next release to features@kareo.com.
