When medical practices introduce new office systems and protocols to increase efficiency and productivity, it’s not uncommon for some of their employees to be resistant to change. The old saying, “If it ain’t broke, don’t fix it” comes to mind because employees generally feel completely comfortable with their current office systems. In addition, employees might be worried that new systems will result in more work and responsibility, not to mention a steep learning curve that will interfere with their busy workdays.
Medical practitioners and their office managers might share these concerns when considering a switch to web-based medical billing software. However, this innovative technology is easy to setup and learn, and any web-based medical billing software you choose should offer outstanding customer support to simplify the entire process. It all adds up to a smooth and rapid transition from a traditional medical billing system to a web-based medical billing system.
Implementation and training for success
There are a number of things to consider when choosing a web-based medical billing software system for your practice. While price is an obvious consideration, so too are features and benefits. Additionally, one thing that simply can’t be overlooked is customer support. Your billing employees need first-class training and customer support from your web-based medical billing software provider, otherwise they will have a difficult time getting started.
Kareo, for example, gets its customers up-and-running quickly. Kareo offers a free 30-day implementation and training program (you’ll be contacted within 24 hours of signup) and a series of process-specific webinars. Kareo also offers a variety of written training guides and training videos on our site—in fact, some customers have learned to use Kareo with these resources alone. This level of support helps ensure a fast, hassle-free and successful start to your web-based medical billing.
“It was a very easy transition.”
Dr. Michelle Cunningham is an internal medicine specialist in Houston who found switching to Kareo’s web-based medical billing software to be easy. “I am thrilled to have found Kareo,” said Dr. Cunningham. She adds, “From setup to billing to posting payments, I have had a very easy transition. I used the training videos and included support calls and it was all very intuitive.”
Another customer, medical billing service owner Linda Runyan, said, “I was able to get set up in a week’s time and was billing in 14 days. I’ve never had this level of support from a program.”
In fact, Kareo’s recent survey of medical practices and medical billing companies showed that more than 38% of medical billing companies using Kareo were billing within 2-6 days of signing up, and more than 28% of medical practices were billing within the same time frame.
Your employees can start using web-based billing software right away
Most web-based medical billing software systems are very user-friendly and can be launched with minimal delay, which means your employees won’t have to wait long to begin sending electronic insurance claims. This is important because you don’t want the billing tasks to pile up, as this will slow your payment cycles and present your employees with a lot of frustration. So, before you select a web-based medical billing software system, make sure it can be used quickly after you sign up. Kareo, for example, allows its new customers to begin using their accounts immediately, and claims can be sent to all commercial insurance companies within 48 hours of signing up. This is a great benefit for any practice, no matter how big or small.
Ongoing customer support is key
Your employees might need occasional customer service and support after the implementation process has been completed. This is especially true should you end up hiring a new billing employee who is not familiar with your web-based medical billing software system. When your billing employees have questions, they need answers, and they need them as soon as possible in order to keep everything running smoothly. After all, what good is a robust web-based medical billing software system if your employees get stuck or run into problems and have nowhere to turn?
Web-based medical billing software companies that provide optimum value to their customers are those that offer ongoing customer support. Most companies have online training manuals and/or videos, while others take their customer support a few steps further. Kareo’s customers, for instance, have the option of signing up for affordable e-mail, live chat and phone support plans. This gives them access to a highly trained customer service representative who can answer their questions and provide guidance on how to get the most out of Kareo’s web-based medical billing software.
Why make the change to web-based medical billing software?
There are many reasons to consider web-based medical billing software for your medical practice. For starters, it can dramatically reduce your business expenses because you won’t need to purchase expensive computer servers, software programs, software licenses or annual software upgrades. The combined cost for these items can range anywhere from $7,000 to $13,000 annually for a medical practice with just one computer server and two computer workstations. And the costs don’t stop there; you will also need to pay for software training and information technology (IT) support.
Next, web-based medical billing software like Kareo can provide you with faster and more accurate collections, which is paramount to practice growth and success. Your employees enter billing data in real-time, and web-based software alerts them when any mistakes are made so they can be instantly corrected. When claims are submitted without any errors, they won’t be rejected or underpaid.
Change is good, and your employees will agree
Web-based medical billing software can make your employees’ lives easier in a number of ways, with everything from an easier and more efficient billing process to a dramatic reduction in rejected and/or underpaid claims. They can even work from home or another offsite location if the web-based medical billing software system you choose offers anytime, anywhere access through a secure Internet connection. In short, your employees will work smarter, not harder, and therefore enjoy their jobs more.
Making the transition from traditional billing software to web-based medical billing software such as Kareo is a simple and uncomplicated process, particularly when you are getting exceptional customer service and training. Web-based medical billing software: It’s a welcome change for you and your employees.
Hear from more Kareo customers or learn more about Kareo medical billing software now.