The Kareo service is hosted at a data center facility in Orange County, California where big companies, such as Yahoo and Washington Mutual, also host their high-performance Internet servers. To ensure that your data is secure and always accessible, Kareo has built sophisticated infrastructure that includes firewalls, redundant application servers, clustered database servers, storage area networks, encrypted backup systems, and much more.
But over the past year, we have doubled the number of customers on the Kareo service. This has put a strain on our instrastructure and we have started to max out the utilization of our existing servers. So in recent weeks, we have slowly introduced various hardware upgrades, including doubling the capacity of our database servers and upgrading our firewalls and networking switches. The goal is to enhance the performance and reliability of our systems in order to improve the overall Kareo medical billing software experience.
As always, we will do our best to minimize the likelihood that these upgrades will have a negative impact on our customers. But if you experience any problems whatsoever, please check out the Kareo Status Blog for status updates and email our customer support team at support@kareo.com if you need assistance.
