Meet the New Members of Our Support Team

Kareo is growing!  To improve the service we provide to our customers, we just added two new members to our customer support team.  They both bring years of medical billing software, practice management software, and electronic claims processing experience to Kareo.

Frances Beebe is a customer support professional with over 7 years of medical billing and practice management software experience.  Prior to joining Kareo, Frances was a customer support representative, trainer, and supervisor for Officemate Software Solutions, a medical practice management software firm.  Frances brings extensive experience in medical billing workflow, knowledge of ANSI electronic claim formats, and prior experience working with Gateway EDI, one of our clearinghouse partners.  In her spare time, Frances likes to play with her two poodles Abby and Buster.

Peter Downs is a computer technology and customer support professional with more than 5 years of electronic claims processing experience and over 10 years of IT experience.  Prior to joining Kareo, Peter was a senior EDI analyst with Capario where he guided new clients through the EDI implementation process.  In addition to his mastery of the ANSI electronic claim formats, Peter is a Microsoft Certified Professional and has extensive technology support experience.  For fun, Peter likes to spend time with his newborn daughter, Delanee.

Please join us in welcoming Peter and Frances to the team!