Hello candidate. Let us first introduce ourselves. We are Kareo (www.kareo.com), a small but fast growing software company based in Irvine, which is located in sunny Southern California less than 2 miles from the beach. Our web-based software powers thousands of small medical practices in the U.S. We're leading our industry in the shift from traditional software to cloud computing (a.k.a. Software-as-a-Service) and helping doctors get paid by taking today's complex healthcare system and making it remarkably easy. This allows doctors to spend less time worrying about their business and more time caring for patients and saving lives. Basically, Kareo is at the center of the storm, which is at the center of Obama's policy agenda. Healthcare. A $2.4 trillion (yes, that's with a “T”) industry, representing 17% of the U.S. GDP. Technology is coming to transform and revolutionize this industry and Kareo is positioned to carry the torch for the 500,000 physicians who practice in small medical offices and represent the backbone of the American healthcare system.

That’s the high level. The details go like this… Kareo, originally founded a few years ago, doubled customers and revenue in 2010 and we’re on track to do it again in 2011! We’ve done this by building a remarkable product that solves real customer problems, acquiring customers through cost-effective online marketing channels, and supporting our customers with complete dedication. Because of our recent growth, we’ve been lucky enough to receive a significant investment of growth capital, so that means it’s time to grow by increasing customers and employees. The job of the customer support specialist is to provide a positive image for Kareo to customers by cheerfully assisting customers with problems, providing training to empower customers to use Kareo to improve their operations as well as becoming a subject matter expert on Kareo’s software and the medical billing process in general. You’ll be a key team member in our growing company and will work closely with people throughout the company. Based on your experience, we’re budgeting for an annual salary of $40,000-45,000, and you’ll be entitled to benefits and stock options. Here’s what the position looks like:

We’ll rely on you to be the professional and friendly contact for our clients, many of whom are learning about Kareo for the first time. You’ll be a critical resource to assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You’ll have the opportunity to spend time learning about Kareo and the medical billing industry, ultimately becoming a subject matter expert on both topics and a trusted resource for clients. You’ll help improve Kareo’s product and processes by contributing to the development of the department’s plans and the company’s strategy using your unique insight into the challenges faced by our clients and acting on our customers’ behalf as their advocate. You’ll have the opportunity advance in your career by being part of a rapidly-growing company and fast-changing industry.

Simply put, you have a natural ability to help clients and the drive to identify problems and resolve them.

This dream customer support job is here for the taking but here’s what it’s going to take from you:

• Provide a link to your LinkedIn profile with an email address (let’s face it, resumes are dead).
• Answer the short-form and essay questions below (this shows us you’re serious).

It’s a lot to ask, so what will we do in return? If you complete the application we guarantee that our Director of Customer Support will personally review your application and respond to you directly within 10 business days or less.

Customer support superstars need only apply. What are you waiting for? We look forward to hearing from you.

Kareo Customer Support Questionnaire

1. Why are you excited to work for Kareo? Why should we hire you (give us your best pitch)?
2. What does Kareo’s Customer Support General rule (“If a customer needs help and you are able to help them, do so, without exception.”) mean to you?
3. What’s the best customer support experience you’ve ever had? Provide as much detail as you can.
4. Have you ever had a customer ask for a feature improvement to your company’s product that you knew the company would not create? If so, how did you handle the situation?
5. What are your career goals?
6. What do you do for fun?
   

For confidential consideration, please email your LinkedIn profile and questionnaire answers to jobs@kareo.com.