The Superstar Customer Success Coach
Rapidly Growing Healthcare SaaS Company Seeks Superstar Customer Success Coach
Hello Ladies and Gentlemen. If you’re not bright, energetic, and confident, please save yourself the trouble, and stop reading now. However, if you are, let us introduce ourselves: we are Kareo (www.kareo.com), headquartered in Irvine, California with an Indianapolis office located near Keystone at the Crossing that packs a unique mix of super cool team members, a mad-fun culture (yeah, we said it in a formal job posting), and a great opportunity to help us train and install our new customers. Our web-based software powers thousands of small medical practices in the U.S. We’re leading our industry in the shift from traditional software to cloud computing (a.k.a. Software-as-a-Service) and helping doctors get paid by taking today’s complex healthcare system and making it easy. This allows doctors to spend less time worrying about their business and more time caring for patients and saving lives. Basically, Kareo is at the center of the storm, which is at the center of Obama’s policy agenda. Healthcare is a $2.4 trillion (yes, that’s with a “T”) industry, representing 17% of the U.S. GDP. Technology is coming to transform and revolutionize this industry and Kareo is positioned to carry the torch for the 500,000 physicians who practice in small medical offices and represent the backbone of the American healthcare system.
That’s the high level. The details go like this… Kareo, founded in 2005, is experiencing very EXPLOSIVE GROWTH! In fact, after doubling revenues for 3 consecutive years in a row, we have secured a $10 Million Dollar Venture Capital Investment that will be used to expand sales, marketing, and product development. To help support our rapid growth, we need talented new team members to join our team. Some people might refer to this position as a customer implementation representative; however, that doesn’t do it justice, we’re looking for passionate Superstar Customer Success Coaches to help us train and install the hundreds of new customers that sign up for Kareo each week. We’ve allocated a base salary of $30,000 annually plus commissions; successful superstars will earn approximately $56,000 per year. The ideal candidate is highly aggressive, and goal oriented; there will be days when you’ll need to call 80 new customers. While you’re aggressive and very self-confident, you’re also very patient with others, and exhibit considerable interpersonal skills; in fact, your friends would call you a people person that loves to chat. While you’re an overachiever with a competitive streak who absolutely hates to lose, you also have a genuine servant’s heart, and you would enjoy helping new customers learn how to use software. You’re technologically savvy, but you enjoy working with people too. You’re very detail oriented, so not much gets by you, but you can also see the big picture. If you feel you possess this diverse, intriguing mix of valuable skills, we want to hear from you!
Excited yet? If so, you’re also probably wondering about Kareo’s culture, right? Members of our Indianapolis office describe Kareo as their “dream job” which makes sense given our focus on creating an awesome work environment. We firmly believe in developing our employees both professionally and personally so they can advance their careers. We run a company that is intensely focused on excellence, and achievements, yet we encourage a fun, exciting work environment that rewards success, and individuality! In case you’re wondering what types of tools you’d be given to accomplish your job, consider this: you will sit behind two pretty slick 22” Dell computer monitors while using a state of the art Dell laptop because we believe in equipping our team members with every competitive advantage possible. Oh, and if you like rockin’ jeans and a nice blouse or polo shirt to work, then look no further because that’s how we roll. If you’re interested, please read on to learn about the job requirements:
Are you ready to talk with us? Here are the job requirements:
- College degree required
- Skilled with software and computers
- Self-confident, aggressive, goal oriented
- Patient, service orientated
- Strong written and verbal communication skills
Here’s how to get started:
- Send us your resume or a link to your LinkedIn profile.
- Complete the questions and homework below (this shows us you’re serious).
It’s a lot to ask, so what will we do in return? If you complete the application, we guarantee that our Director of Sales will personally review your application and respond to you directly within 10 business days or less.
Superstar Customer Success Coaches need-only apply. What are you waiting for? Convince us to hire you.
Questionnaire (REQUIRED)
- What makes you think you’re the right fit for this exciting job?
- What is your work ethic on a 1-10 scale? Provide stories that prove it. Remember, we’re keeping this in your file should we hire you.
- On a 1-10 scale, how comfortable are you learning, and using software applications? Give examples.
- What’s the biggest goal you’ve ever accomplished?
- What truly motivates you?
For confidential consideration, please email your resume AND homework to salesjobs@kareo.com.